Refund & Return Policy
At Abronn Store, we prioritize the quality of the medical, hospital, and ambulance equipment we provide. We understand that purchasing medical products online can sometimes raise concerns, and we want to ensure that your experience with us is seamless and hassle-free. If for any reason you are not satisfied with your purchase, our Return & Refund Policy outlines the steps you need to take.
Eligibility For Returns:
We accept returns under the following conditions:
Product Defects: If your item is defective or damaged upon arrival, we offer a full refund or replacement. Please record a video showing the damage or defect immediately upon unboxing.
Incorrect Item: If you receive the wrong product, we will replace it at no extra cost. Please provide a video of the incorrect item.
Non-Returnable Items:
For safety and hygiene reasons, some items cannot be returned, including:
Used medical equipment or supplies (e.g., personal protective equipment, syringes, etc.).
Items that have been tampered with or damaged by the customer.
Return Process:
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at support@abronnstore.com within 07 days of receiving your product. Please provide your order number, a detailed description of the issue, and an unboxing video showing the product’s condition.
Return Authorization: Our team will review your request and issue a return authorization if your return is eligible.
Return Shipping: Once authorized, you will receive instructions on how to return the product. Customers are responsible for the return shipping costs unless the return is due to an error or defect on our part.
Inspecting Returns:All returned products will be inspected upon receipt to ensure they meet our return criteria. We reserve the right to refuse returns that do not meet the conditions outlined above.
Refunds:
Once we receive and inspect your return, we will process your refund. Please note the following:
Refund Method: Refunds will be issued to the original payment method used at checkout.
Processing Time: Refunds typically take 7-10 business days to be processed, depending on your payment provider.
Partial Refunds: If only part of your order is returned, the refund will be processed for the returned items only.
Exchanges:
If you prefer an exchange rather than a refund, we are happy to assist you. Simply contact our customer service team, and they will guide you through the exchange process.
Contact Information
For any questions regarding our return and refund policy, please don’t hesitate to contact us at:
Email: Support@abronnstore.com
Phone: +971 52 353 5027
We are committed to providing you with the best service possible. Thank you for choosing Abronn Store!
